about ISAC

Immigrant Services & Connections (ISAC) arose out of a needs assessment showing that immigrants with limited English proficiency and/or cultural barriers have trouble accessing services they are entitled to in our region.

What is ISAC?

ISAC is a five agency partnership headed by Jewish Family and Community Services, and all agencies are experts in serving the growing immigrant community. Partners include Casa San Jose (a program of the Sisters of St. Joseph), Literacy Pittsburgh, Family and Immigrant Connections of the Allegheny Intermediate Unit, and South Hills Interfaith Movement (SHIM).

ISAC is funded by the Allegheny County Department of Human Services.

Our Mission

To connect vulnerable refugees and immigrants to the resources they need to rebuild their lives while also helping to build a more welcoming community.

Our Goals

  • To help immigrants and refugees living in Allegheny County with barriers of language and/or culture overcome the challenges of connecting to existing services, programs, resources, and communities.
  • To educate Allegheny County service providers about immigrant and refugee populations in our region, their needs and rights regarding culturally and linguistically appropriate services
  • To support and strengthen the region’s ethnic communities

Who is eligible?

ISAC services individuals who meet the following criteria.

  • Resides in Allegheny County
  • Faces language or cultural barrier to accessing resources
  • Falls under one of these categories:
    • Immigrants
    • Children of immigrants
    • Individuals from US territories
    • US citizens born and raised outside of the continental United States 

Individuals who do not meet these eligibility guidelines can receive assistance by calling 2-1-1 for United Way of Southwestern PA or calling the Community COVID-19 Hotline at 412-422-0400 to be connected to resources and support.

    Who is ISAC?

    Casa San Jose: Casa San José works with Latino immigrants by providing help accessing services, case management, and advocacy. Casa helps to bridge the cultural divide between the Latino community and service providers.

    JFCSFor 80 years, JFCS has remained vital and relevant in our community and always available to respond no matter how difficult the problem. By continuously adapting our programs and services, we meet the changing needs of our dynamic and diverse population. We are a known leader in providing innovative and effective solutions to problems facing families and individuals of all ages in our region.

    Family and Immigrant Connections: Family and Immigrant Connections of AIU3 offers resources and assistance to the community and to families with children, ages 5 and under through in-home child development services, parental support, and support groups.

    Literacy Pittsburgh: Literacy Pittsburgh creates better lives through learning by providing free classes and tutoring in reading, writing, math, English as a Second Language, digital literacy, citizenship and workforce skills so they may reach their fullest potential in life.

    South Hills Interfaith Movement: South Hills Interfaith Movement (SHIM) has been providing critical supportive services to low-income suburban families living in the South Hills of Pittsburgh since 1968. SHIM mobilizes community resources and implements sustainable programs that help our neighbors meet basic needs, achieve self-sufficiency, and build community.

    Office Hours

    ISAC offers walk-in office hours at many locations around Pittsburgh. Clients can receive help reading mail, making appointments, filling out applications, and many other things. Locations have multi-lingual staff, interpreters, and live phone interpretation.

    Click below for the most current Office Hours schedule.


    JFCS Pittsburgh Supporting ISAC


    ISAC is not a crisis intervention service. If you or someone you know is experiencing an emergency, please call 911.

    ISAC provides interpretation for its clients according to language access requirements of Title VI of the Civil Rights Act. ISAC is not an interpretation service and does not provide interpretation for non-ISAC staff.